Check your utility bills carefully! A few months back, Xcel Energy installed a new computer system. This caused no end of problems for us.

During this conversion Xcel Energy:

• reassigned all account numbers.
• reassigned all landlord account numbers.
• randomly combined individucal properties under single accounts.
• issues statements where the detail does not add up to the statement balance due.

This caused a great deal of confusion and is still costing us hours working to get things straight. During one call to Xcel we were sent to their "triage team" for help!

They are still working to get this corrected.